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Customer Service
Did you know that 85% of people hang-up on voicemail?
Great customer service starts with a knowledgeable, friendly human voice answering your call 24/7.
talk to one of our agents today!
How It WORKS:
LiveVoice is a team of highly-trained, knowledgeable US-Based call center agents. Every agent is trained and certified on specific clients. Our trained agents can answer your phone at any time during the day. They can answer general questions via a robust knowledge-base developed for each client. They can transfer the call to appropriate resource or they can open tickets within our clients systems. LiveVoice operates as an extension of our clients’ company and delivers an outstanding customer experience 24/7.
How Our Agents Improve Your CUSTOMER EXPERIENCE:
1 » LiveVoice agents are trained and certified on Client products and services
2 » We take after-hours / overflow or all calls
3 » We answer the phone in the Clients name as an extension of our Client
4 » We answer general questions about the product or service
5 » We open tickets via integrations to Zen Desk and other ticketing platforms
6 » We can warm transfer the call based on pre-defined criteria
LIVEVOICE CUSTOMER SERVICE is suited to ANY small to mid-sized business that wants to IMPROVE their customer experience.
LiveVoice Agents field the calls in the Clients name.
LiveVoice Agents are trained and certified to answer general questions about the product or service.
LiveVoice agents transfer the call based on pre-defined
80%
More than 80% of business phone calls go to voicemail.
85%
More than 85% of people hang up on voicemail.
livevoice is the next generation boutique
24/7 phone, email and chat support company.
Formed as a affiliate to a global call center, LiveVoice management have trained thousands of customer services and inside sales reps for Fortune 50 companies. LiveVoice has reengineered the call center using the best technology and tools to be able to offer a PREMIUM level of service to ANY size company.
