Category: Answering Service
Businesses tarnish the industry when they fail to return phone calls to customers in need A study of service companies revealed that over one third of HVAC (heat, ventilation, and air conditioning) companies force customers and prospects to use automated phone systems and to leave a message. In addition almost two thirds of them wait […]
Category: Answering Service, Lead Response
Nearly two thirds of companies tested take more than one day to return phone calls. A recent study of service companies uncovered that over one third of HVAC (heat, ventilation, and air conditioning) companies force valued customers and prospects into an automated phone system instead of treating them to a more customer-centric response: letting callers […]
Category: Answering Service, Lead Response
35% of heating and air conditioning companies fail to meet callers’ basic expectations on important inquiries The results of recent testing revealed that 21 percent of businesses force callers to use voicemail. This is appalling, especially considering that many callers will just hang up and phone another company rather than leave a message and wait […]
Category: Answering Service
21% of businesses subjected their customers to impersonal automation, leaving a bad first impression When you call a company, do you hope it has voicemail? The only time voicemail is desirable is when the caller wants to avoid talking to a real person and just leave a message. And that doesn’t happen too often. Most of the […]
Category: Answering Service
Not only can you use an answering service to save you money, you can also use an answering service to save you time. Imagine that, saving money and time. This is just one more reason you can’t go wrong when you use an answering service – provided, of course, that you use the right answering […]
