Category: Answering Service
49% of property management companies fail to return a message to prospective renters, leaving callers perplexed Test calls placed to property management companies revealed that a shocking 87 percent of calls went to voicemail and half of those calls were never returned. “This goes beyond being disrespectful; it’s bad business – make no mistake,” says […]
Category: Answering Service, Lead Response
To succeed at answering consumer requests for information, companies must strive to be far above average Most companies fail in reacting to online requests from perspective customers. In terms of the length of time it takes them to respond, companies universally fall far short of current standards and exceed best practices by almost nine times, […]
Category: Answering Service, Lead Response
43% of the time companies do not contact people who request information Delaying just thirty minutes in following up on sales leads greatly decreases contact and qualification rates compared to a five-minute response time, indicates Dave Elkington CEO and chairman of InsideSales.com, a lead management and sales automation provider. Elkington’s presentation shares research, which pinpoints […]
Category: Answering Service
Most property management companies leave would be renters waiting – and waiting If you have ever tried to rent an apartment or lease office space, the results of recent testing of property management companies shouldn’t surprise you. As a group, property management companies are notoriously lax about returning calls from prospective tenants. Test calls placed […]
Category: Answering Service
7 out of 8 afterhours calls go to voicemail Recent testing of property management companies uncovered some shocking results. Test calls placed to random property management operations across the United States found that only one in eight had a person answer the phone after regular business hours. The other seven calls, an appalling 87 percent, […]
